For the complete documentation index, see llms.txt. This page is also available as Markdown.
Health: Platform status check
The Service Status screen provides an overview of system availability, allowing you to track the operation of various essential services, such as servers, databases, backups, and more.
How to check the platform status
To check the platform status, follow these steps:
On the platform's homepage, click on “Health”.
The screen will display a table with two main columns:
Service: Lists the key services on the platform, including Autosky, Cloud Servers, Data Warehouse, API Gateway, among others.
Status: Shows the status of each service, with a blue "positive" (👍) icon indicating the service is running normally. Hovering your mouse over the icon will provide additional information about the status.
In the table, you can also view the status of each service over the past few days (date columns), making it easier to track potential instability histories.
Refresh
Click the “Refresh” button in the top-right corner to manually update the page and check the latest service status.
Support Case
If you need assistance, use the “Open support case” button next to the Refresh button to report directly to the support team. For more details, refer to the documentation.
