# Support Case Configuration

The platform allows you to set default configurations for opening **Support Cases**, making it easier to fill in data and speeding up the process.

### How to access <a href="#como-acessar" id="como-acessar"></a>

1. Click on the dropdown menu and select any available item (except **Billing** and **Log Out**).

<figure><img src="/files/7ZChgr0LDQy7g9TBWCsP" alt=""><figcaption></figcaption></figure>

2. In the left menu, click on **"Support Cases**".

<figure><img src="/files/OlNSm2QBheDFqWhAr5fJ" alt=""><figcaption></figcaption></figure>

3. Click on "**Enable**" option to start configuration.
4. Once activated, set the default values for the following ticket fields based on what is most commonly used in your company:

* **Opening**
* **Contact**
* **Service**
* **Topic**
* **Item**
* **Category**

5. To complete the setup, click "**Save**".

With this preset configuration, when creating a new **Support Case**, these fields will be automatically populated with the defined options, which can be adjusted as needed when opening the case.

#### Disable Support Case Configuration

To disable Support Case configuration, simply turn off the **"Enable"** option.

To remove all preset configurations and leave fields blank, click "**Clear**".


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