# Cancellation

You can request contract cancellation with **Skyone** directly through the platform via "**Support Cases"**. 

{% hint style="warning" %}
Support requests can only be made by users who have Admin permissions.
{% endhint %}

To do this, follow the steps below:

1. Go to the **"Support Cases"** menu and follow these steps:
2. Click "**Open Case**".

<figure><img src="/files/Dz2IidEy590xaCGqyj2o" alt=""><figcaption></figcaption></figure>

3. Select the appropriate fields:

**a) Department:** Accounts and Billing

**b) Support Method:**&#x20;

* **Ticket:** You will receive support directly through messaging on the platform.
* **Phone:** You will receive a call from one of our support representatives.

**c) Occurrence**

* **Topic:** cancellation
* **Item:** request
* **Category:**&#x20;

  * Total contract cancellation
  * Partial contract cancellation
  * Generation of credits for other services

  <figure><img src="/files/Lf2MpQYkr0Nh1IJpEkES" alt=""><figcaption></figcaption></figure>

4. After selecting the fields, click **“Next”** to provide more details about the request. To do this, fill in the following fields:

<figure><img src="/files/YsRFOTFmcWmGJJZhQByr" alt=""><figcaption></figcaption></figure>

* **Support Case Subject:** Write a clear subject to help with identification.
* **Message:** Describe the issue or request with all necessary details.

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Use formatting tools (italic, bold, and/or underline) to highlight important information.
{% endhint %}

* **Recipients** (optional): If desired, add colleagues from your company who should also receive messages related to the case.
* **Image (optional):** Finally, attach any files that could help provide context for your request, such as screenshots or videos .

{% hint style="success" %}
Accepted file formats: image/\*, .pdf, .csv, .txt, .xlsx, .xls, .doc, .docx, .zip, .rar, .pfx, .mp4, .mkv, .avi, .mov, .webm.&#x20;

You can upload up to 5 files, with a maximum size of 10MB per file.&#x20;
{% endhint %}

5. To complete, click "**Create Case**".

Done! You have opened a case, and the support team will contact you according to your chosen support method.


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