Cancellation

You can request contract cancellation with Skyone directly through the platform via "Support Cases".

Support requests can only be made by users who have Admin permissions.

To do this, follow the steps below:

1. Go to the "Support Cases" menu and follow these steps:

2. Click "Open Case".

1. Select the appropriate fields:

a) Department: Accounts and Billing

b) Support Method:

• Ticket: You will receive support directly through messaging on the platform.

• Phone: You will receive a call from one of our support representatives.

c) Occurrence

• Topic: cancellation

• Item: request

• Category:

  • Total contract cancellation

  • Partial contract cancellation

  • Generation of credits for other services

  

1. After selecting the fields, click “Next” to provide more details about the request. To do this, fill in the following fields:

• Support Case Subject: Write a clear subject to help with identification.

• Message: Describe the issue or request with all necessary details.

Use formatting tools (italic, bold, and/or underline) to highlight important information.

• Recipients (optional): If desired, add colleagues from your company who should also receive messages related to the case.

• Image (optional): Finally, attach any files that could help provide context for your request, such as screenshots or videos .

Accepted file formats: image/*, .pdf, .csv, .txt, .xlsx, .xls, .doc, .docx, .zip, .rar, .pfx, .mp4, .mkv, .avi, .mov, .webm.

You can upload up to 5 files, with a maximum size of 10MB per file.

1. To complete, click "Create Case".

Done! You have opened a case, and the support team will contact you according to your chosen support method.