AI Agent Publication Channels

After the creation and configuration stage, the next step for an AI agent is its publication. In Skyone Studio, publication channels are the touchpoints that connect the agent's intelligence to end users, customers, or legacy systems.

The platform centralizes this distribution, allowing a single agent to operate on multiple fronts—from messaging apps to data analysis tools—ensuring a consistent and scalable experience.

Benefits of multichannel strategy

By utilizing Skyone Studio publication channels, your operation gains efficiency and reach:

• Omnichannel reach: Make the agent available in environments where your audience is already present (WhatsApp, Slack, internal systems).

• Unified experience: Behavior, personality, and knowledge base remain identical across all touchpoints.

• Scalability: Ability to process high volumes of simultaneous interactions without performance loss, regardless of the channel.

• Centralized management: Add or remove publication channels without the need to recreate the agent or change its core logic.

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Types of publication flows

Currently, Skyone Studio organizes publication into two main flows, addressing different business needs:

1. Chat Interfaces (Conversational)

Focused on direct, real-time interactions, ideal for support, quick queries, and process automation.

• WhatsApp: Direct integration for mobile and accessible service.

• Microsoft Teams: Publication aimed at internal corporate collaboration.

• Slack: Connectivity for technical teams and agile environments.

• Private Chat: Native and restricted interface within the Skyone ecosystem.

• Public Chat: Open interface that allows access via link or embedding on external websites.

2. Business Intelligence (BI)

Turns the agent into a data analyst. The user interacts via natural language to extract insights from complex dashboards and reports.

• Power BI: Integration with the Microsoft tool for dynamic queries on existing reports.

• Metabase: Open-source tool that uses Data Warehouse data to generate visualizations and analytical responses.

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In the following pages, follow how to publish the agent in each of the available channels:

• Microsoft Teams

• WhatsApp

• Private Chat

• Public Chat

• Slack

• Metabase

• Power BI

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FAQ – AI Agent Publication Channels

Which channels can I use to publish my AI agent?

In Skyone Studio, you can use channels such as WhatsApp, Private Chat, Slack, Google Chat (coming soon), Microsoft Teams (coming soon), Metabase, and Power BI.

Do I need to create a different agent for each channel?

No. The same agent can be published across multiple channels while maintaining consistent behavior and knowledge base.

Is it possible to restrict the agent’s access to specific channels?

Yes. Use of conversational agents in Skyone Studio is managed via users and controlled by the administrator.

Can my agent operate on internal and external channels at the same time?

Yes. The agent can serve internal users (team) and external users (clients) simultaneously.

Can I change the publication channel after the agent is active?

Yes. You can add or remove channels at any time without needing to recreate the agent.

Does the agent maintain conversation history across all channels?

It depends on the configuration. Some channels allow unified history, while others maintain separate history per user and channel.

Do I need technical knowledge to publish an agent?

Not necessarily. For native integrations, simply follow the steps outlined in this documentation.