Using RAG in VoxOne

RAG (Retrieval-Augmented Generation) is a feature that allows the agent to respond using documents or URLs you upload as its reference.

This means that when you upload a PDF, TXT, DOC, or add a link, Vox One reads that content and uses it as the basis for responses.

Vox One includes a dedicated RAG tab where you can create, manage, and test your own RAGs.

How to access

1. Access Vox One. At the top of the screen, click the “RAG” tab.

1. Create a New RAG

• Click “New RAG.”

• Give it a name (e.g., TestRAG).

• Click "Save.

1. Upload Content to the RAG.

Once created, the newly created RAG will be available to receive the content.

To upload the content, click on "Customize" next to your RAG.

On the Main Settings screen, click "Add resource".

On “Configure resources” modal, add the Name and Description (optional).

You can add the resources in two ways:

a) Web

• Click "Add URL".

• Paste the link to the documentation or website you want to use.

• After paste URL, click "Save resource".

b) Document

• Upload a PDF, TXT, DOC, or similar file.

After upload, click "Save resource".

The main configuration screen will display again, this time with the added resource. Click "Update RAG" to finish.

4. Test the RAG

• Inside the RAG you created, enter a keyword.

• Click "Test".

• If everything is correct, the response will be based on the uploaded content.

5. Link the RAG to an Agent

• Go to the Agents section.

• Create a new agent or edit an existing one.

• Select the model (e.g., Ultravox).

• In the Manage your RAG field, choose the RAG you created.

• Click "Save".

6. Test the agent with the RAG

• Run a test or simulate a conversation.

• The agent should respond based on the content you added to the RAG.

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Glossary

Terms	Description
RAG (Retrieval-Augmented Generation)	A feature that allows the agent to consult documents or URLs to respond using real information.
URL	A link to a webpage that contains the content you want to use.
Agent	The intelligent assistant that responds to users inside Vox One.

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FAQ

Can I upload more than one file to the same RAG?

Yes. You can upload multiple documents or URLs.

Will the agent respond only using the RAG?

No. It uses the RAG as a reference but still combines the content with the AI model.

Can I edit a RAG after it has been created?

Yes, you can add new files or remove old documents.

What should I do if the test doesn’t return the expected response?

Check whether the document was uploaded correctly and whether the keyword exists within the content.