How to set up WhatsApp in Skyone Studio

To configure WhatsApp Business, you will need to work simultaneously in two platforms: Skyone Studio and Meta for Developers.

Steps:

1. [ Step 01 ] Create an app in Meta for Developers

2. [ Step 02 ] Generate the Access Token

3. [ Step 03 ] Use the WhatsApp Data in Skyone Studio

4. [ Step 04 ] Finalize the configuration in Meta for Developers

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Step 1: Create an app in Meta for Developers

1. Go to Meta for Developers and click "Create App".

1. In the App Name field, enter a name for your application and click Next".

1. Under Use Case, select Other and click "Next".

1. In the Business Type step, select Business and click "Next".

1. Select the desired business portfolio and click "Create App".

Step 2: Generate the Access Token

There are two configuration modes:

• Development Mode: Ideal for validation and testing.

• Live Mode: For production use.

1. In the left-hand menu, go to WhatsApp and click "Set up".

1. On the configuration screen, click "API Setup".

2. Click "Continue".

1. Select "Generate access token".

• Choose the WhatsApp account provided by Meta for testing.

• Click "Continue", then click "Save"

Important: The token generated in development mode is valid for only 1 hour.

1. After creating the token, click "Got it to complete this step.

Step 3: Use the WhatsApp Data in Skyone Studio

1. Access Skyone Studio.

2. In the Integrations menu, click "Publish", located on the right side of the screen.

3. Select "WhatsApp".

1. Fill in the fields with the information obtained from Meta for Developers:

• Agent Flow: Select a flow previously created in Skyone Studio.

• Name: Enter a name for this publication.

• Number ID: You can find this in Step 2, in the URL shown at the beginning of the code. Example: In the URL https://graph.facebook.com/v22.0/123456789/messages, the ID is 123456789.

• Number: Use the configured number (for example, the test number).

• Token: Enter the generated token.

• API Secret:

  • In the app menu, go to "Settings".

  • Select "Basic.

  • Click "Show next to App Secret to reveal the value.

After filling in all the fields, click "Save publication". The platform will display the details of the established connection.

Step 4: Finalize the configuration in Meta for Developers

1. In the Meta Developers menu, select WhatsApp and click "Configuration".

1. Fill in the following fields with the data from Skyone Studio:

• Callback URL: Paste the value from the Webhook field.

• Verification Token: Paste the value from the Verification Token field.

1. Under Webhook fields, ensure the Messages option is marked as "Subscribed".

2. Click "Verify and Save.

That’s it! Your WhatsApp Business setup in Skyone Studio is now complete and ready to use.