VoxOneCall module

Definition

The VoxOneCall module allows your calls to be triggered automatically within flows, routines, and automations.

What this feature is for

Integrating VoxOne into the flow allows you to:

• Trigger an automatic call within an automation.

• Record and track the call status directly in the agent’s history.

• Pass context and data to the agent before the call, personalizing the interaction.

• Connect VoxOne calls to the Studio’s full workflow, creating complete and intelligent automations.

To use this module, you must enable the Artificial Intelligence feature in Skyone Studio. Please contact the sales team at [email protected].

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Adding the VoxOneCall module

1. The "VoxOneCall" module appears under the Tools option in the flow editor. After clicking to add it, the initial configuration modal will be displayed.

Learn more about the Module Header here.

1. Select a VoxOne agent: In the "Agent" field, choose an agent that has been previously created.

2. Enter the phone number to place the call

Type the mobile number including:

• Country code

• Area code

• Number

Example: [phone]

1. Wait for conversation to end: If the flag is enabled, the flow will wait for the user to end the conversation.

2. Configure the Initial Context (Optional)

The Initial Context allows you to guide the agent before the call begins, defining what behavior, instruction, or information it should consider at the start of the interaction.

You can define a system context (technical instructions and general rules) or a user context (what the “user” is saying before the call happens).

Use the "+" button to create an SMOP.

1. Provide multiple contexts?

• Flag enabled

The screen will display the fields:

• Rule → Defines the type of context (e.g., system, user).

• Message → Text that will be sent to the agent before the call.

You can add as many context blocks as needed using the “+” button.

Example:

• Rule: System

• Message: “You must help the customer understand the available plans.”

• Flag disabled

You must manually send the initial message structure in JSON format:

"initialMessages": [
  {
    "role": "MESSAGE_ROLE_USER",
    "text": "enter some text"
  }
]

This structure allows the integration to send preconfigured messages to the agent before the call starts.

1. Test the call

After configuring, click "Next" and then "Test."

1. See the history

a. In the VoxOne menu, click on your Agent.

b. Click "Call history" to open the tab.

There you will see:

• Status

• Source

• Last update

• Start and end times

• Duration

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Key terms for this feature

Term	Description
VoxOne Call	A tool module that allows calls to be executed through VoxOne.
Trigger	Event that starts the flow (e.g., webhook).
Context	Additional information sent to the agent before the call.
Agent History	Area where all flow-generated calls are logged.

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FAQ - VoxOne usage as an integration module

Is it possible to schedule automatic calls to lists of numbers?

Yes, provided the integration logic sends the numbers to the flow (via webhook, API, or table).

Can I see in the history which flow originated the call?

Yes. The history displays the source (e.g., “Flow Test”).

Can I call VoxOne multiple times within the same flow?

Yes, the flow can have multiple steps involving calls.