Publish

AI Agent Publication Channels After creating and configuring an AI agent, it must be made available so that users, clients, or systems can interact with it. Publication channels are the means through which the agent connects with the audience or other systems, and can operate on websites, apps, corporate chats, social media, or via API integrations.

In Skyone Studio, you can publish your agents across different channels in a simple and centralized way, ensuring that the end-user experience is consistent, regardless of the platform used.

Benefits of Using Multiple Publication Channels

• Wider Reach: Make your agent available where your audience already is—on WhatsApp, websites, apps, email, or internal systems.

• Unified Experience: The same agent maintains consistent behavior and knowledge across all channels.

• Scalability: Handle a large volume of simultaneous interactions, regardless of the channel.

• Flexibility: Choose channels that fit your strategy, adjusting and expanding as needed.

---

Glossary – Terms About Publication Channels

• Publication Channel: Platform or medium where the AI agent is made available for user interaction.

• Native Integration: Ready-to-use connection with popular platforms (e.g., WhatsApp, Microsoft Teams, Slack).

• Chat Widget: Interactive window embedded in websites for communication with the AI agent.

• Publication API: Interface that allows the agent to connect programmatically to external systems.

• Webhook: Communication mechanism that sends real-time data between the agent and another system when an event occurs.

• Omnichannel: Strategy that integrates all support channels to provide a unified user experience.

• Private Channel: Agent publication restricted to authenticated users or internal systems.

---

FAQ – AI Agent Publication Channels

Which channels can I use to publish my AI agent?

In Skyone Studio, you can use channels such as WhatsApp, Private Chat, Slack, Google Chat (coming soon), Microsoft Teams (coming soon), Metabase, and Power BI.

Do I need to create a different agent for each channel?

No. The same agent can be published across multiple channels while maintaining consistent behavior and knowledge base.

Is it possible to restrict the agent’s access to specific channels?

Yes. Use of conversational agents in Skyone Studio is managed via users and controlled by the administrator.

Can my agent operate on internal and external channels at the same time?

Yes. The agent can serve internal users (team) and external users (clients) simultaneously.

Can I change the publication channel after the agent is active?

Yes. You can add or remove channels at any time without needing to recreate the agent.

Does the agent maintain conversation history across all channels?

It depends on the configuration. Some channels allow unified history, while others maintain separate history per user and channel.

Do I need technical knowledge to publish an agent?

Not necessarily. For native integrations, simply follow the steps outlined in this documentation.