FAQ
What does "blocked executions" mean?
Occasionally, you may receive an email or notification that your flow executions have been blocked. This happens when the contracted amount of GIGS has been exhausted.
In this case, to continue running your integration flows, you can:
Adjust the settings for Additional GIGS to keep your flow executions active. Learn more here.
Contact the person responsible for your Skyone account to purchase a new GIGS plan. If you prefer, fill out your information in this form, and the sales team will get in touch with you
What is the difference between API Gateway and Webhook triggers?
The API Gateway Trigger offers greater flexibility in configurations, allowing for customized selection of methods, users, and protocols, in addition to accepting query and path parameters in the routes.
On the other hand, the Webhook Trigger automatically configures these options in a broader and more generic way, without the same level of flexibility.
For more details, read the documentation for each option:
What is the difference between permissions and groups?
In the Skyone Studio platform, groups control who can access specific elements (modules, flows, etc.), while permissions define what each member can do within the workspace.
A person can be part of multiple groups, but only one type of permission (administrator or developer) is allowed per user in the same workspace.
Read also:
What exactly is Skyone Studio?
Skyone Studio is a comprehensive product that brings together four essential tools in a single environment: an iPaaS (Integration Platform as a Service), a Lakehouse, AI Agents, and a Conversational & BI Platform for data.
What are the pillars of Skyone Studio?
Skyone Studio is built on four main pillars:
iPaaS – For efficient system integration.
Lakehouse – To organize data for analysis and AI applications.
AI Agents – For intelligent automation.
Data Publishing & Conversational BI – For interactive analysis and real-time insights
What business challenges does Skyone Studio solve?
Skyone Studio eliminates data silos, simplifies complex integrations, and makes it easier to transform data into strategic insights for AI. It helps organizations move from fragmented systems to a unified, intelligent data platform.
Security
Have we implemented segregated data zones (raw, curated, trusted, sensitive) with specific security and retention policies?
The platform itself does not define segregated data zones by default. However, both the Data Warehouse and Data Lake environments allow space administrators to govern access controls and manage data availability and sensitivity on a per-resource basis.
Are our logs immutable and auditable?
Yes, we maintain immutable audit logs with restricted access granted only to product management and technical leadership.
Do we use continuous monitoring and anomaly detection tools to identify suspicious access and abnormal behavior, such as a SOC?
Continuous Active Monitoring
A dedicated information security team continuously monitors the platform for security vulnerabilities and newly published CVEs (as registered by NIST).
Log and Anomaly Monitoring
Site24x7: Infrastructure monitoring
Grafana: Log and anomaly monitoring
Is all data encrypted at rest (AES-256) and in transit (TLS 1.2+), with periodic key rotation?
At Rest
AWS: SSE-S3 (Server-Side Encryption with AWS-managed keys), using automatic AES-256 encryption.
Census Engine: Data is not encrypted at rest.
In Transit
All platform communications use HTTPS with TLS 1.2+.
Do we adopt a role-based access control model (RBAC) and granular policies (IAM) to ensure least-privilege access to sensitive data?
Roles
The platform includes three user roles: Owner, Administrator, and Developer.
Owner: Full access to the space.
Administrator: Access to manage specific resources according to role configuration.
Developer: Limited access, focused on development tasks without environment configuration permissions.
Granular permissions can be configured for both Administrator and Developer roles.
Groups
All platform resources support group assignments, ensuring only users within the assigned group can access a given resource.
How do we ensure customer data is secure?
Execution Data
All execution data is stored in our private S3 bucket with access strictly limited to the application itself.
Accounts
Account data is encrypted at rest. Each account has a unique encryption key.
Lakehouse
Customer environments are segregated and inaccessible to each other.
What security layers are enforced in Studio?
Cloud Hardened Environment
VPCs, private subnets, and bastion hosts
Firewalls, NSGs, NACLs
Resilience and High Availability (HA)
Authentication and Authorization
JWT-based authentication
Authorization based on private spaces and user roles (IAM)
Benefits for End Customers
What are the primary benefits of Skyone Studio for end customers?
The primary benefits for end customers include: reduced operational complexity, accelerated time-to-value and innovation, improved data governance and security, and enhanced collaboration and productivity.
How does Skyone Studio reduce operational complexity?
By consolidating traditionally separate tools and workflows into a single platform, Skyone Studio significantly lowers the operational burden on IT and data teams.
How does Skyone Studio accelerate the journey to enterprise AI?
The simplicity and ease of use of the unified platform lead to a faster return on investment for AI initiatives. Organizations can quickly build, deploy, and iterate on AI applications without integration delays.
What advantages does Skyone Studio offer in terms of data governance and security?
A unified platform facilitates consistent data governance and security policies across the entire data and AI lifecycle, minimizing risks associated with managing data in multiple, potentially less secure environments.
How does Skyone Studio improve collaboration within organizations?
By providing a shared environment for data scientists, engineers, analysts, and business users, Skyone Studio promotes better collaboration and communication on data and AI projects.
Can Skyone Studio help with automating complex tasks?
Yes, the AI Agents in Skyone Studio can automate sophisticated tasks beyond traditional RPA by leveraging LLMs for natural language understanding, context recognition, and decision-making.
How does Skyone Studio enable personalized customer experiences?
Autonomous AI Agents can drive highly personalized interactions with customers across various channels, providing tailored support, recommendations, and engagement.
Can Skyone Studio provide scalable intelligence and insights?
Yes, the AI Agents can process and analyze large volumes of data to generate valuable insights that can inform strategic decision-making.
How can Skyone Studio help reduce operational costs?
By automating tasks and providing intelligent assistance, the AI Agents can significantly reduce operational costs and improve overall efficiency.
What are the benefits of Private LLMs for end customers?
Private LLMs offer enhanced data security and compliance, protection of proprietary information, greater personalization of AI models, and help in building customer trust regarding data privacy.
How does Skyone Studio support a human-centered approach to AI?
By automating routine tasks, AI Agents free up human employees to focus on more creative and strategic activities, enhancing innovation and improving job satisfaction.
How does Skyone Studio democratize AI within an organization?
By empowering business users to leverage AI directly, Skyone Studio increases agility, promotes a culture of innovation, reduces reliance on highly specialized skills, and improves communication between technical and business teams.
How does Skyone Studio accelerate the time to obtain insights?
By providing a seamless flow of data from ingestion to analysis and AI application, Skyone Studio significantly reduces the time needed to generate valuable insights and translate them into action.
Does Skyone Studio help improve data quality and consistency?
Yes, the unified platform facilitates better data quality and consistency throughout the data lifecycle, leading to more reliable AI models and insights.
How does Skyone Studio simplify the management of data and AI initiatives?
Managing the entire data and AI journey on a single platform simplifies monitoring, troubleshooting, and overall management, reducing operational overhead.
Can Skyone Studio help in measuring the ROI of AI initiatives?
By providing a holistic view of the data and AI lifecycle, Skyone Studio allows organizations to track progress more effectively, measure the impact of their AI initiatives, and demonstrate a clear return on investment.
Benefits for Partners (ISVs and VARs)
What specific benefits does Skyone Studio offer to partners like ISVs and VARs?
For partners, Skyone Studio offers benefits such as reduced operational complexity across multiple client environments, accelerated time-to-market for AI applications that can be replicated across their client base, and improved data governance and security for their clients' data.
How does Skyone Studio help ISVs and VARs manage multiple clients?
The unified platform simplifies the consolidation of multiple clients into easily administered environments, reducing operational burdens for ISVs and VARs.
How can ISVs and VARs quickly deploy AI applications using Skyone Studio?
The platform's simplicity allows ISVs and VARs to build, deploy, and iterate rapidly on AI applications based on a single model and replicate them across their customer base in a simple, secure, and governed manner.
How do AI Agents in Skyone Studio benefit the offerings of ISVs and VARs?
AI Agents can automate complex tasks on clients' ERP data transparently, complementing existing functionalities and allowing ISVs and VARs to extend the capabilities of management systems securely and with control.
How can Private LLMs be a competitive advantage for partners?
Offering Private LLMs can be a significant competitive differentiator for VARs and ISVs, especially for clients in sensitive sectors, by providing enhanced security, confidentiality, and performance.
How does Skyone Studio empower innovation for partners and their clients?
By automating routine tasks, AI Agents free up resources for more creative and strategic work, opening new opportunities across various business areas for both partners and their clients. The democratization of AI further fosters a culture of experimentation and innovation.
Key Features and Technical Aspects
How many connectors does Skyone Studio offer?
Skyone Studio offers more than 400 pre-built connectors for various systems like ERPs, CRMs, and APIs.
Does Skyone Studio support low-code/no-code development?
Yes, it offers intelligent workflows without the need for extensive coding, making it easier to automate processes.
What is the role of the Lakehouse in Skyone Studio?
The Lakehouse component provides a platform for organizing and structuring data for advanced analytics and AI. It enables scalable and secure storage of structured and semi-structured data.
What kind of data processing capabilities does the Lakehouse offer?
The Lakehouse supports modeling of data based on transactional and relational data patterns. It offers scalable and flexible data storage and helps in ensuring data quality and reliability.
What can you tell me about the AI Agents in Skyone Studio?
The AI Agent layer is crucial for advanced process automation and AI development. It enables the creation of intelligent agents for automation and content generation, leveraging embedded language models.
What is meant by "GenerativeAI" (GenAI) in the context of Skyone Studio?
GenAI refers to a type of Artificial Intelligence capable of creating new and original content, such as text. Skyone Studio utilizes GenAI for intelligent agents that can learn, interact, and optimize operations, including customization of models that generate content and predictions.
What are "LLMs Privados"?
Private LLMs are Large Language Models hosted within the company's own secure environment, ensuring data sovereignty and mitigating risks associated with external AI services.
How does Skyone Studio handle data integration?
Skyone Studio includes an iPaaS layer with over 400 pre-built connectors to integrate applications and automate business workflows without programming complexity, allowing for seamless data connection and synchronization across various platforms.
What is the "Data Publication"?
This is the Data Publication component, which integrates technologies for a robust ecosystem where data is integrated, organized, analyzed, and intelligently automated. It enables strategic insights and supports the development of autonomous AI agents, as well as the creation of dashboards and conversational interfaces.
What is the significance of "Autonomous Agents" in Skyone Studio?
Autonomous Agents are AI agents that can perform tasks and make decisions without constant human supervision, enabling advanced automation and personalized experiences.
What are "Workforce Agents"?
Workforce Agents are AI agents designed to work alongside human teams, automating tasks and increasing productivity. Skyone Studio's AI Agents aim to augment human capabilities.
Does Skyone Studio support real-time data processing?
Yes, the AI Agents layer supports real-time data analysis, optimizing analytical processes within the Skyone ecosystem. The Lakehouse also supports real-time processing for faster decisions.
Market Differentiation
How does Skyone Studio differentiate itself from competitors that offer individual tools like iPaaS or Lakehouse separately?
Skyone Studio's key differentiation lies in its complete offering, providing all four essential tools (iPaaS, Lakehouse, AI Agents, and Conversational BI) in a single, unified environment with complete control and security. This eliminates the complexity of integrating disparate systems from different vendors.
What is the competitive advantage of having Private LLMs within Skyone Studio?
Offering Private LLMs provides a significant competitive edge by ensuring enhanced data security and compliance, protecting sensitive information, allowing for greater customization, and building trust with customers concerned about data privacy in external AI services.
How does Skyone Studio's focus on "Human-Centered AI" set it apart?
The emphasis on Human-Centered AI differentiates Skyone Studio by focusing on augmenting human capabilities, fostering creativity and innovation, and improving employee satisfaction, rather than solely focusing on automation for cost reduction.
What makes Skyone Studio's approach to AI democratization unique?
By making AI accessible to business users directly, Skyone Studio promotes a broader culture of innovation and reduces organizational dependence on a limited pool of specialized data scientists, making AI adoption more scalable and sustainable.
How does the "end-to-end data and AI journey" offered by Skyone Studio provide a competitive advantage?
Providing a seamless and integrated flow of data from ingestion to AI application accelerates the time to insights, improves data quality, simplifies management, and allows for clearer ROI measurement, offering a more efficient and effective approach compared to fragmented solutions.
How does the number of connectors in Skyone Studio compare to competitors?
With over 400 pre-built connectors, Skyone Studio offers extensive connectivity to a wide range of systems, simplifying integration and potentially exceeding the offerings of competitors with fewer pre-built integrations.
In a market with many cloud solutions, why should a customer choose Skyone Studio?
Skyone Studio offers a unified and comprehensive solution for data integration, processing, and AI, providing security, intuitiveness, and scalability. Its key strengths include pre-built connectors, no-code intelligent workflows, turning data into competitive advantage, efficient AI implementation, and robust security and compliance.
Use Cases and Value Proposition
Can you provide a simple use case illustrating the value of Skyone Studio?
Imagine a CIO, John, whose team struggles with dispersed data and slow report generation. With Skyone Studio, they can connect their systems using the iPaaS, centralize data in the Lakehouse, and use AI Agents to automate report generation and gain strategic insights, significantly improving efficiency and decision-making.
How can Skyone Studio help a company improve its decision-making process?
By combining human expertise with AI-based insights, Skyone Studio leads to more informed and effective decision-making. AI can provide data-driven insights, while human judgment guides their interpretation and application. AI Agents can also process large data volumes for valuable insights.
How can Skyone Studio contribute to increased efficiency within a business?
The AI Agents can automate complex and repetitive tasks, freeing up human employees for higher-value activities and generating significant efficiency gains. This automation, coupled with streamlined data processes, leads to increased operational efficiency.
In what industries would Skyone Studio be particularly beneficial?
Skyone Studio would be highly beneficial in industries with strict regulatory requirements and those handling sensitive data, due to the availability of Private LLMs for enhanced security and compliance. Any data-driven organization looking to leverage AI for competitive advantage would also benefit.
How can Skyone Studio help with data silos within an organization?
By providing a unified platform and iPaaS capabilities with numerous connectors, Skyone Studio allows organizations to easily connect and integrate disparate systems, breaking down data silos and enabling a more holistic view of their data.
Pricing and Additional Services
What are the different pricing tiers or models for Skyone Studio?
Skyone Studio is available in four acquisition models:
Connect: Focused on integration.
Studio Data (01, 02, and 03): Combines integration and data management across three distinct packages.
Studio AI (01, 02, and 03): Includes integration, data management, and artificial intelligence, available in three options.
Studio AI Enterprise: A fully customizable solution.
Each package offers a specific set of features. For details and to find out which package best suits your needs, please contact our Sales Department at: [email protected].
Are there any additional services offered with Skyone Studio?
Yes, additional services include Pro Services hours, additional Data Lake storage, and Tokens for AI usage.
What is the role of "Tokens" in the pricing of Skyone Studio?
Tokens are likely units of consumption for the AI capabilities within Skyone Studio, particularly for LLM usage. Different plans come with varying numbers of tokens, and additional tokens can be purchased.
Alignment with Current Market Trends
How does Skyone Studio address the growing importance of AI and GenAI?
Recognizing the shift in focus towards innovation and competitive differentiation driven by GenAI, Skyone Studio has positioned itself as a key product for leveraging AI. It integrates AI Agents powered by LLMs to automate processes, generate insights, and enhance user experiences, aligning with the current market demand for intelligent solutions.
How does Skyone Studio help companies overcome the talent shortage in AI?
By focusing on the democratization of AI and providing low-code/no-code capabilities, Skyone Studio reduces the dependency on highly specialized AI talent, empowering business users to leverage AI directly and making AI adoption more accessible.
How does Skyone Studio ensure data privacy in an era of increasing data sensitivity?
The offering of Private LLMs is a direct response to the growing concerns about data privacy. By keeping sensitive data within the organization's secure environment, Skyone Studio addresses these concerns and builds customer trust.
Does Skyone Studio support a hybrid cloud environment?
Yes, the iPaaS layer of Skyone Studio offers hybrid integration capabilities, allowing connection and integration of systems and data in both on-premises and cloud environments.
Glossary and Terminology
What is iPaaS?
iPaaS (Integration Platform as a Service) is a suite of cloud-based services that enables the development, execution, and governance of integration flows, connecting various applications, data, and processes.
What is a Lakehouse?
A Lakehouse is a data management system that combines the characteristics of a data lake and a data warehouse, offering scalability and flexibility for diverse data types with the structure and governance of a data warehouse.
What are AI Agents in the context of Skyone Studio?
AI Agents are intelligent software entities within Skyone Studio that can perform tasks and make decisions, often autonomously, to automate processes and provide insights. They can be Autonomous Agents or Workforce Agents.
What is BI?
BI (Business Intelligence) is the process of analyzing data to provide actionable insights that help organizations make informed business decisions.
What are Connectors?
Connectors are pre-built integrations that allow the iPaaS layer of Skyone Studio to connect with various applications and data sources, facilitating data flow and integration.
What is ETL?
ETL (Extract, Transform, Load) is a traditional process that extracts data from various sources, transforms it into a usable format, and loads it into a Data Warehouse. Skyone Studio's iPaaS likely supports ETL and potentially ELT processes.
What is ETL?
ETL (Extract, Transform, Load) is a traditional process that extracts data from various sources, transforms it into a usable format, and loads it into a Data Warehouse. Skyone Studio's iPaaS likely supports ETL and potentially ELT processes.
What is GenAI?
GenAI (Generative AI) is a type of artificial intelligence that can create new and original content, such as text, images, music, or code, in response to prompts or user inputs.
What is an LLM?
LLM (Large Language Model) is an advanced AI model trained on vast amounts of text data, capable of understanding, generating, and interpreting natural language with high accuracy.
What is RPA?
RPA (Robotic Process Automation) is a technology that uses software robots to automate repetitive business tasks. Skyone Studio's AI Agents go beyond traditional RPA by incorporating AI capabilities.
What is Data Governance?
Data Governance is the overall management of the availability, usability, integrity, and security of data in an enterprise system. Skyone Studio's unified platform enhances data governance.
What is a Data Lake?
A Data Lake is a centralized repository that allows you to store all your structured and unstructured data at any scale. Skyone Studio's Lakehouse builds upon data lake concepts.
What is a Data Warehouse?
A Data Warehouse is a central repository of integrated data from one or more distinct sources, storing current and historical data for analytical reporting. Skyone Studio's Lakehouse combines aspects of data lakes and data warehouses.
What are APIs?
API (Application Programming Interface) is a set of rules and specifications that software programs can follow to communicate with each other. Skyone Studio leverages APIs for integrations.
What are Ad Hoc Reports?
Ad Hoc Reports are customized reports generated on demand by users for specific needs. Skyone Studio's BI capabilities would support the creation of such reports.
What is Data Integration?
Data Integration is the process that harmonizes, transforms, and moves data between different systems. This is a core function of Skyone Studio's iPaaS component.
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