VoxOne
Introduction Skyone VoxOne is a voice communication add-on integrated into Skyone Studio, allowing AI agents to interact with customers and users over the phone in real time. It enables secure, traceable, and professional-quality automated voice service.
Purpose VoxOne was developed to give voice to AI agents created in Skyone Studio, enabling them to:
Connect agents directly to phone calls;
Automate service, billing, scheduling, and support flows with advanced agent branching and logic (Advanced Agent Branching and Flows);
Monitor transcripts and metrics in the Studio dashboard, with full storage of conversation history and audio recordings (Conversation History);
Increase operational efficiency and reduce human service costs.
Included in the package: 📞 1,000 monthly call minutes (outgoing or incoming); ☎️ A dedicated phone number for your agent or operation; ⚙️ Assisted setup by the Skyone team for configuration and integration with your automation flow in Studio.
How to access
To access and configure VoxOne:
Log in to Skyone Studio.
In the sidebar menu, click VoxOne.
On this screen, you’ll find all agents created for voice interactions.
To create a new agent, click + New Agent.
Set the agent name.
Choose a name that clearly identifies its role. Example: “Financial Assistant.”
Configure the agent’s prompt.
Describe the agent’s role in text form. Example: “Your role is to answer mathematics questions.”
Select a model.
Choose a voice.
Select one of the available voices. Each voice lists its supported language next to the name.
Set the main language.
Choose the language the agent will use in interactions.
Configure Timeout Message
This message is played when the maximum call duration is reached. Example: “Unfortunately, I’ll have to end this call now.”
Select the maximum call duration: Options: 5, 10, 15, 20, 30 minutes, or 1 hour.
Set the AI temperature. Adjust the creativity level of responses according to the type of service.
Add Inactivity Messages
Write messages to be used when the caller becomes inactive. Example: “Are you still there?”
Set inactivity duration: 15s, 30s, 1m, 2m, 3m, 4m, 5m, or 10m. You can add more than one inactivity message.
Set Call Ending Behavior
Options:
Unspecified
End softly
End immediately
Configure the Initial Message
Example: “Hello! This is the VoxOne agent, how are you?”
Choose whether there will be a delay before speaking (no delay, 1s, 2s, 3s, 5s, 10s, 15s, 20s, 30s, 45s, or 60s).
Allow interruption during calls Toggle the corresponding flag to allow or block interruptions.
(In development) — The Tools field is still being implemented and will soon allow additional integration settings.
Features
We’ve added enhanced tools to improve the service experience:
Extended Multilingual Support — expands voice recognition and synthesis for multiple languages and accents.
Conversation History — enables reviewing past interactions and tracking call context.
Call Stages — allows real-time control and visualization of each service stage.
FAQ — Frequently Asked Questions
Glossary — Key Terms
Prompt
Text that defines the agent’s behavior and function.
Temperature
Level of variation in the agent’s responses ($0 = $ more predictable / $1 = $ more creative).
Inactivity Message
Message sent when the customer remains silent for a set period of time.
Delay
Waiting time before the agent starts speaking.
Conversation History
Complete record of previous interactions between the agent and the user.
Call Stages
Phases of the service that indicate the call’s progress and status.
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