Partner-Clients

The Partner-Clients feature allows partner companies to manage their own users within a customer's account while ensuring the customer retains full control over the accessed data. With this feature, the customer determines which information can be viewed, while the partner manages the registration and removal of its users.

• A company can act as both a Partner and a Client simultaneously if needed.

• A Partner can have multiple Clients, while a Client can be linked to only one Partner.

Use case example

Suppose the company TechHelp provides services to Beta Company and needs its analysts to access Beta Company’s environment for support tickets. The Partner-Clients feature can be used as follows:

1. Beta Company grants TechHelp access as a partner.

2. TechHelp registers its own analysts in Beta Company’s system.

3. TechHelp analysts can access only the information authorized by Beta Company.

4. If an analyst leaves TechHelp, the company itself can remove them from the system without Beta Company’sintervention.

5. If the partnership between TechHelp and Beta Company ends, Beta Company can simply delete TechHelp’s access key, immediately revoking all access.

Prerequisites

1. The company must be previously registered on the platform.

2. To grant access to a company as a Partner or Clients, you must contact Skyone's support team. Provide the company's name when submitting the request.

For more information on managing this feature, refer to the following topics:

• My Clients

• My Partner