Support Case Configuration

The platform allows you to set default configurations for opening Support Cases, making it easier to fill in data and speeding up the process.

How to access

  1. Click on the dropdown menu and select any available item (except Billing and Log Out).

  1. In the left menu, click on "Support Cases".

  1. Click on "Enable" option to start configuration.

  2. Once activated, set the default values for the following ticket fields based on what is most commonly used in your company:

  • Opening

  • Contact

  • Service

  • Topic

  • Item

  • Category

  1. To complete the setup, click "Save".

With this preset configuration, when creating a new Support Case, these fields will be automatically populated with the defined options, which can be adjusted as needed when opening the case.

Disable Support Case Configuration

To disable Support Case configuration, simply turn off the "Enable" option.

To remove all preset configurations and leave fields blank, click "Clear".

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